Stereotek Support

Need help with the Stereotek app, an installation, or a showroom visit? Reach us directly — a real person answers.

Contact us

Hours

Monday to Friday: 10:00 AM – 6:00 PM (AST, UTC−4)
Saturday: 10:00 AM – 12:00 PM
Sunday: closed

We answer email and WhatsApp messages within one business day.

Stereotek iOS app — frequently asked questions

Do I need an account to use the app?
No. The app requires no registration and no login. You can browse the full brand catalog immediately after installing it.

Does the catalog work without an internet connection?
Yes. The catalog of our six integration disciplines and every brand we represent is stored on your device and remains fully available in airplane mode. Only the “Website” tab needs a connection.

How do I book a showroom visit?
Open the Visit tab, enter your name, pick a date and time, and choose what you are interested in. Tap “Add to my calendar” and the appointment is written to your iPhone calendar with our address and a reminder. The app then offers to send us the request over WhatsApp so we can confirm it.

The app is asking for calendar access. Why?
Only so it can save your showroom appointment to your own calendar. Nothing is sent to us and no other calendar data is read. You can decline and still use every other part of the app, and you can change the permission any time in iOS Settings › Stereotek.

How do I turn notifications on or off?
Notifications are off until you enable them from the Contact tab. To turn them off later, go to iOS Settings › Notifications › Stereotek.

How do I delete my information?
Appointments you create are stored only on your device — deleting the app removes them. If you have written to us and want the inquiry deleted, email info@stereotek.net and we will remove it.

The app will not open the website.
The Website tab requires an internet connection. If you are online and it still fails, close and reopen the app; if the problem persists, write to info@stereotek.net with your iPhone model and iOS version and we will follow up.

Report a problem

Email info@stereotek.net with a short description of what happened, your device model and iOS version, and a screenshot if you have one. We reply within one business day.

See also our Privacy Policy.